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This analysis will explore the casino's rich history and commitment to player security through stringent licensing and protective measures and demystify its Terms and Conditions, and streamline the registration process. A significant focus lies on the bonuses and promotions - arguably the casino's most compelling features, designed to improve your gaming expertise. Additionally, we'll cover the large games collection, among other facets. Our objective is to equip you with a thorough understanding of 21 Bets Casino, guiding your decision-making process. Let's unravel the details together.
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21 Bets Casino, established in 2012, is operated by ProgressPlay Limited, a Malta-based company known for providing regulated, secure, and entertaining online gameplay. Distinguished by its commitment to safety, fairness, and responsibility, 21 Bets Casino has carved a niche in the competitive online gambling industry. Unlike other Canadian casinos, it stands out with its attractive theme, user-friendly interface, large selection of games, and rewarding loyalty program. This casino appeals to players looking for a gaming environment that prioritizes customer operations and responsible gaming. Here’s a concise overview of 21 Bets Casino’s foundational details:
| Aspect | Details |
| Year of Establishment | 2012 |
| Parent Company | ProgressPlay Limited |
| Head Office Address | Soho Office, 34, Punchbowl Centre, Elia Zammit Street, St Julians, STJ3154, Malta |
| Website | 21betscasino.com |
Visiting 21 Bets Casino gives a first impression of a well-designed, modern online casino board. The site’s user interface is sleek and intuitive, facilitating easy browsing for users. Its design is visually appealing, featuring a coherent colour scheme and graphics that improve the overall operation without overwhelming visitors. The ease of browsing through the site is notable, with clear menus and categories that guide users to their desired sections, such as games, promotions, and support.
The casino shows strong mobile responsiveness, which is essential for today’s online gamblers who prefer playing on their smartphones or tablets. The mobile version of the site appears to maintain the usability and aesthetic appeal of the desktop version, improving excellent operation across devices.
| Aspect | Evaluation |
| Ease of navigation | High – The site is well-organized, making it easy to find various sections and games. |
| Mobile games availability | Excellent – A wide range of games is available on mobile devices, assuring a comprehensive gaming background.. |
| Game filters | Good – Users can filter games by type and provider, although more advanced filters could improve usability. |
| Search function | Efficient – Allows for quick and easy finding of specific games or information. |
| Loading speed | Fast – Pages and games load quickly, minimizing wait times for users. |
| UX and UI rating | High – The user interface is user-friendly and aesthetically pleasing, contributing to a positive UX. |
21 Bets Casino operates under the stringent regulations of the Malta Gaming Authority (MGA) and the Gambling Commission in Great Britain. These bodies are renowned for their strict oversight in the online gaming industry, assuring compliance and player safety. The casino’s MGA license (MGA/B2C/231/2012) and its UK Gambling Commission account number (39335) affirm its legitimacy and dedication to fair play.
| License | Authority | License Number | Issuance Date |
| MGA | Malta Gaming Authority | MGA/B2C/231/2012 | 16th April 2013 |
| UKGC | Gambling Commission | 39335 | – |
21 Bets Casino places a strong emphasis on responsible gaming, providing tools for self-exclusion and setting limits on deposits, wagers, and losses. Their commitment extends to preventing underage gambling, with rigorous age verification checks in place. To safeguard player data, the casino employs 128-bit SSL encryption and firewall technology, assuring secure transactions and protection against fraud. These measures, coupled with partnerships for secure online transactions, underline the casino’s effort to combat money laundering and maintain a secure gaming environment.
| Feature | Availability |
| Deposit Limits | Yes |
| Responsible Gaming Seals | Yes |
| Cooling-off Periods | Yes |
| IT Security | SSL Encryption |
| Self-exclusion Tools | Yes |
| Protection of Minors | Yes |
Terms and Conditions at 21 Bets Casino
Paying attention to the terms and conditions of 21 Bets Casino is crucial for a well-informed gaming operation. Here are the key points every player should know:
- Age and Legal Restrictions: Players must be at least 18 years old or the legal age in their jurisdiction, whichever is higher.
- Account Registration: Requires providing accurate personal and payment information. Only one account per individual is allowed.
- Payment Methods: Various options are available, but it’s essential to use methods registered in the player’s name.
- Restricted Territories: Certain countries are restricted from using the casino’s services. Players should check the current list of these territories.
- Bonuses and Promotions: Subject to specific terms, including wagering requirements and expiry dates. Bonuses are intended for single use per player.
- Withdrawal and Deposit Limits: The casino imposes limits that can vary according to the player’s activity and verification status.
- Responsible Gaming: Features like deposit limits and self-exclusion are available to support safe gaming habits.
- Prohibited Actions: Activities like collusion, fraudulent behavior, and bonus abuse are strictly forbidden and can lead to account suspension.
- Complaints and Disputes: A structured process is in place for handling player complaints, with timelines and escalation paths clearly defined.
Following these instructions, every player guarantees a safe and fair game in the casino.
This process not only improves your safety and compliance with regulations but also paves the way for hassle-free deposits and withdrawals. Here’s a simple guide:
Navigate to the Official Website: Start by visiting the 21 Bets Casino website.
Find the Registration Button: Look for a button labelled “Join Now” on the homepage. This is your gateway to creating an account.
Fill Out the Registration Form: Enter your personal details such as name, address, email, and date of birth. Remember, accuracy is key to prevent issues later.
Create a Username and Password: Choose a unique username and a strong password to secure your account.
Accept Terms and Conditions: Before proceeding, read and accept the casino’s terms and conditions. This step is mandatory for all players.
Verify Your Email: Check your inbox for a verification email from 21 Bets Casino. Click the link inside to confirm your email address.
Account Verification: To complete your registration, you’ll need to verify your identity. This usually involves uploading a government-issued ID, proof of address, and possibly additional documents. This step is essential for compliance and security reasons.
Wait for Approval: After submitting your documents, wait for the casino to review and approve your account. This process may take a few days after that, you can login.
This section examines the specific offerings at 21 Bets Casino, examining the spectrum of bonuses and promotions they provide. From alluring welcome bonuses to an array of ongoing promotions, we aim to reveal what sets 21 Bets bonuses apart. Each bonus and promotion discovered will be discussed in detail, shedding light on the value they could potentially add for players. Stay tuned to explore if 21 Bets Casino lives up to expectations with its bonuses and promotional activities.
21 Bets Casino offers a welcome bonus that matches players’ initial deposits, effectively doubling their funds. For instance, depositing CA$10 grants an additional CA$10 bonus, while CA$50 or CA$200 deposits receive equal bonuses respectively. This joining offer aims to improve players’ chances of winning, subject to specific terms.
To claim the first deposit bonus, players must use the casino cashier for their deposit. The bonus, along with any winnings, needs to be wagered 50 times before withdrawal. Different games contribute variably towards this requirement. Importantly, requesting a withdrawal before meeting these conditions voids all bonuses.
The bonus and related winnings expire 30 days post-credit if unused or if wagering requirements are unmet. Once the wagering threshold is reached, the promotion concludes, transferring bonus funds to the real money balance, capped at three times the bonus amount, for withdrawal or non-promotional play.
At the time of review, 21 Bets Casino lacked a no deposit bonus, yet its other bonuses may compensate. For those seeking a no deposit sign up offer, explore our dedicated pages. We make sure that our list stays fresh, offering reliable sites and sign-up offers to improve your gaming operation.
The February Casino Triple Action at 21 Bets Casino offers participants the chance to claim a variety of bonuses and free spins three times each throughout the month. To participate, players must opt-in and wager from their real balance. The promo includes a 25% bonus up to CA$500 with a minimum deposit of $CA20 using code FEB24, and free spins on selected games with deposits starting at CA$10 using specific codes. Each bonus and winnings from free spins require a 50x wagering before withdrawal, with game contributions varying. Offers are valid for 2 days post-receipt, and withdrawal requests void all bonuses. The promotion runs until February 29, 2024, and includes strict terms, such as a maximum conversion limit and the necessity to deposit through the casino cashier.
21 Bets Casino offers a Double Delicious promotion, allowing participants to have fun with a 25% bonus of up to CA$500 by depositing CA$10 or more with the code WICKED. This unique offer can be claimed twice from Sunday at 19:00 EST to Thursday at 18:59 EST during the promotional period. To qualify, players must deposit using the casino’s cashier with the specified code. The bonus and any winnings require 50x wagering before withdrawal, with contributions varying by game. If the wagering requirement is met, the bonus funds transfer to the real money balance, up to three times the original bonus amount. Bonuses expire two days after being credited if not used or if wagering requirements are not met. Withdrawal requests will cancel all active or pending bonuses, emphasizing the need for strategic play to maximize the potential benefits of this promotion.
At 21 Bets Casino, players have the opportunity to improve their gaming time with the Friday Points Boost promotion. This offer allows participants to earn extra points for completing missions within 24 hours after making a deposit using the code FPB. The promotion runs from Thursday at 19:00 EST until Friday at 18:59 EST, requiring a minimum deposit of CA$10. For every mission completed within this timeframe, players receive an additional 5 points. These points are valuable as they can be exchanged for rewards in the Rewards Store, improving the overall gaming time. It’s important to note that withdrawal requests will invalidate any active or pending bonuses, and deposits must be made through the casino cashier to qualify.
At 21 Bets Casino, Wednesdays transform into an opportunity for players to earn extra reward points through a special promotion. Participants are invited to deposit using the code: MIDWHEEL every Wednesday, from 19:00 EST on Tuesday to 18:59 EST on Wednesday, to receive a spin on the Rewards Wheel. This unique chance allows players to win reward points, which are immediately credited to their accounts upon spinning the wheel. These points can be exclusively used in the Rewards Store to access various offers, such as deposit bonuses and Free Spins. The terms and conditions highlight that this bonus is redeemable once per player and requires a deposit through the casino cashier. Withdrawal requests will void any active or pending bonuses.
21 Bets Casino offers a Cashback Weekend promo, allowing participants to reclaim up to 15% of deposit losses on table games, including live dealer tables, with no wagering requirements on the cashback received. To participate, a minimum deposit of CA$25 is required, using specific codes—MARKER for roulette and DEALER for other eligible games—only during weekends. The promo runs from Thursday, 19:00 EST, to Sunday, 18:59 EST. Cashback ranges from 5% to 15%, based on the game and the amount wagered, with a maximum cashback of CA$500. Only one deposit code may be used per player each week, and cashback is calculated on deposit losses. The cashback, a zero-wagering bonus, is credited within seven days. Withdrawal requests will cancel any active bonuses, and the offer stipulates a minimum cashback of CA$1.
21 Bets Casino introduces the Saturday Spinner, a weekend promotion granting players an opportunity for leisure with free spins. On Saturdays, by depositing a minimum of CA$10 with the code PLAY, participants unlock 10 free spins on Rabbit Hole Riches Agent of Hearts. This offer spans from Friday 19:00 EST to Sunday 18:59 EST and is available once per player upon their first deposit during this timeframe. The bonus, along with any winnings from the free spins, carries a wagering requirement of 50 times, which varies by game and must be met before withdrawal. Unused bonuses and winnings expire after two days, and fulfilling the wagering requirement transfers the bonus to the balance, subject to a maximum conversion of CA$20.
At 21 Bets Casino, turning Sundays into Fundays is the aim, with a special offer that adds a 20% bonus up to $CA500 on deposits. This bonus is accessible when players use the code SUN at deposit and can be claimed twice exclusively on Sundays, between Saturday 19:00 EST and Sunday 18:59 EST. A minimum deposit of $CA10 is required to qualify. However, to have fun with the fruits of this bonus, there’s a catch: a 50x wagering requirement. This means the bonus amount must be wagered 50 times before withdrawals are possible, and game contributions to this requirement vary. Bonus funds transition to real money balance once the wagering threshold is met, capped at a maximum conversion amount of 1x the original bonus credited. Note, bonuses and winnings expire 2 days post-credit, and withdrawal requests cancel all active bonuses. Deposits via the casino cashier are necessary to partake in this promotion.
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The 21 Bets Casino Reward program is specialized for real money players, offering a chance to earn rewards through a series of missions and gameplay. Upon joining, members are automatically enrolled, allowing them to accumulate points by completing tasks such as exploring new games, activating bonuses, or hitting specific features in slot games. The program is structured with 10 levels and badges, improving the gaming expertise by unlocking exclusive offers and perks as players advance. Additionally, leaderboards encourage competition by rewarding top performers with prizes and special deals.
Points earned can be redeemed in the Rewards Store for a variety of offers, including Free Spins, Deposit Bonuses, Cashback deals, and more. However, it’s important to note that the program restricts bonuses for Skrill and Neteller depositors and requires adherence to wagering requirements and terms before withdrawal.
The program’s terms highlight that promotions are subject to change, and the casino reserves the right to modify or cancel offers at any time. This flexibility assures the casino that it can adapt offers to maintain interest and fairness.
21 Bets Casino offers a varied array of over 1700 games from renowned developers, including slots, table games, live casino, and jackpots. The board boasts hundreds of titles, assuring variety for all types of players. Users can easily navigate through the game library using search functionality and filters based on game type, provider, and popularity. This user-friendly interface allows for an excellent gaming operation.
| Type of Games | Quantity | Most Popular Game |
| Slots | 1500+ | Book of Dead |
| Table Games | 44 | European Roulette Announced Bets |
| Live Casino | 90 | Unlimited Blackjack |
| Causal Games | 160 | Coin Vault |
21 Bets Casino provides detailed RTP (Return to Player) information for its games, reflecting the potential payout percentage to players over time. This data is crucial for players looking to understand their chances of winning. Below is a table comparing the RTP of some of the most popular games available at 21 Bets Casino against industry standards:
| Game | Type | RTP | Industry Standard RTP |
| Mask of Amun | Slots | 94% | 96% |
| Book of Dead | Slots | 94.25% | 96% |
| 9 Pots of Gold | Slots | 96.24% | 96% |
| European Roulette Announced Bets | Roulette Games | 97.29% | 94.74% or 97.30% |
| Vegas Strip Blackjack Gold | Card Games | 99.65% | 99.00% |
| Space Invaders Roulette | Roulette Games | 94.74% | 94.74% or 97.30% |
The table reveals that while some games at 21 Bets Casino closely match or exceed industry standards, others, particularly video slots, fall slightly below the 96% benchmark. This variance underscores the importance of RTP in game selection.
Regarding free play, Canadian casinos, including 21 Bets Casino, often allow players to try games in demo mode after registration. This feature enables players to familiarize themselves with game mechanics and strategies. While specific details about 21 Bets Casino’s demo mode policies were not provided, it’s a common practice in the industry to offer such options, improving player operation and providing a no-risk way to explore new games.
21 Bets Casino’s slot games portfolio exceeds 1500 titles, showcasing a wide array of themes and mechanics from leading developers. This category offers players an alluring operation with popular titles like “Book of Dead” and innovative features in games such as “Thunderstruck Stormchaser.”
| Games | Provider | RTP | Release Date |
| Mask of Amun | Fortune Factory Studios | 94% | 2022-06-08 |
| Book of Dead | Play’n Go | 94.25% | 2016-01-14 |
| 9 Pots of Gold | Gameburger Studios | 96.24% | 2020-03-06 |
| Thunderstruck Stormchaser | Stormcraft Studios | 94.01% | 2022-10-17 |
| Highway Legends | Play’n Go | 96.25% | 2023-05-10 |
The table games section at 21 Bets Casino includes approximately 44 options. It features classics like “European Roulette Announced Bets” and unique variations such as “Space Invaders Roulette,” providing to both traditional and modern players seeking strategic gameplay.
| Games | Provider | RTP | Release Date |
| European Roulette Announced | Tom Horn Gaming | 97.29% | 2021-04-01 |
| Vegas Strip Blackjack Gold | Games Global | 99.65% | 2006-08-01 |
| Space Invaders Roulette | Bell-Fruit Games | 94.74% | 2022-02-17 |
| American Poker Gold | Wazdan | 96.58% | 2013-10-08 |
| Turbo Auto Roulette | Switch Studios | 97.3% | 2022-03-21 |
With around 90 live casino offerings, 21 Bets Casino presents a dynamic environment where players can interact with real dealers. This category includes favourites like “Unlimited Blackjack” and unique operations such as “Football French Roulette,” improving interaction and realism.
| Games | Provider | RTP | Release Date |
| Big Bad Wolf Live | Quickspin | 95.05% | 2023-08-10 |
| Sic Bo Deluxe | Playtech | 97.222% | 2020-07-15 |
| Prestige Roulette Live | Playtech | 97.84% | 2015-06-05 |
| Bet On Dragon Tiger | Playtech | 96% | 2021-09-20 |
| Mega Fire Blaze Blackjack Live | Playtech | 96.3% | 2023-01-12 |
The casual games collection at 21 Bets Casino, totalling about 160 titles, provides a light-hearted gaming atmosphere. Games like “Coin Vault” and “Yahtzee” offer simple yet involving gameplay, suitable for quick sessions or a relaxed gaming operation.
| Games | Provider | RTP | Release Date |
| Bingo 75 | G.Games | 94.5% | 2022-01-06 |
| Coin Vault | 1X2gaming | 95% | 2022-05-19 |
| YAHTZEE | WMS | 96% | 2014-07-15 |
| Coin Field | 1X2gaming | 95% | 2022-05-19 |
| Snow Scratcher | Hacksaw Gaming | 52.66% | 2021-12-01 |
21 Bets Casino offers a well-rounded mobile expertise optimized for various devices, including iOS, Android, and Windows smartphones and tablets, without necessitating a dedicated app. The board leverages HTML5-based software, assuring compatibility and excellent gameplay across all mobile devices. Players can easily access a wide array of games, including slots, live casino, and sports betting, directly from their mobile browsers, benefiting from the casino’s user-friendly design and mobile-optimized features.
However, the absence of a mobile application might be a drawback for some users who prefer the convenience of a dedicated app for their online gaming activities. Despite this, the casino’s mobile-friendly website design and broad compatibility across devices make sure that players can still admire high-quality gaming without significant limitations.
This section provides an overview of the deposit options at 21 Bets Casino, detailing minimum and maximum deposit amounts. Notably, the review does not specify commission fees or the speed of deposit processing, marking a potential drawback for users seeking comprehensive transaction details.
| Payment Method | Minimum Deposit | Maximum Deposit | Commission | Speed of Deposit Processing |
| Interac Combined | CA$10 | Not specified | Not specified | Instant |
| Credit and Debit Cards | CA$ / $ Not specified | Not specified | Not specified | Instant |
| Apple Pay | Not specified | Not specified | Not specified | Instant |
| MuchBetter | CA$20 | Not specified | Not specified | Instant |
| PaySafeCard | CA$10 | CA$700 | Not specified | Instant |
| Payz | CA$20 | Not specified | Not specified | Instant |
21 Bets Casino offers various withdrawal methods, though the site does not specify minimum or maximum withdrawal amounts. This lack of clarity is a notable drawback for users seeking detailed financial guidelines. Withdrawal options include Interac e-Transfer, credit and debit cards, and Payz, each with its processing times. However, details on withdrawal limits, commissions, and processing speeds are missing, marking another significant limitation for those evaluating the efficiency of transactions.
| Withdrawal Method | Withdrawal Limits | Commission | Processing Speed |
| Interac e-Transfer | Not specified | Not stated | 1-3 business days |
| Credit and Debit Cards | Not specified | Not stated | 1-7 business days |
| Payz | Not specified | Not stated | 1-3 business days |
Visa and MasterCard withdrawals face restrictions in certain regions, and availability varies by country and currency, underscoring the need for personalized customer support inquiries. The fastest withdrawal method appears to be either Interac e-Transfer or Payz, each promising a turnaround of up to 3 business days post-processing.
For verification at 21 Bets Casino, players must provide government-issued identification, like a passport or driver’s license, and proof of address, such as a utility bill or bank statement. The verification process is designed to comply with Know Your Customer (KYC) regulations, requiring documents that prove both identity and residence. Players are given 30 days from registration to complete this process, assuring their account is verified before involving in any gambling activities.
This procedure not only prevents fraud but also helps in monitoring the source of funds, a critical aspect of online gambling regulations aimed at preventing money laundering. The documents must be uploaded in jpeg, png, or pdf format, with each file not exceeding 3MB.
In case of any difficulties, contacting the casino’s support is advised. They provide guidance through the verification steps and assist with any issues that may arise during the process. No specific email addresses are mentioned, but the general support contact information on their website should be utilized for any queries or problems.
From personal knowledge, the KYC process, while seemingly cumbersome, is a standard and necessary procedure across online casinos. It assures player safety and regulatory compliance. The clarity of instructions and support provided during the verification process at 21 Bets Casino makes it relatively simple.
21 Bets Casino’s customer support is designed to guarantee high member satisfaction through professional services. Players can reach out to the support team in various ways, including email, FAQs, live chat, and a contact form, making it versatile for addressing different concerns. Notably, the support team is available 24/7, which is a significant advantage for players across different time zones. However, phone support or alternative messaging boards are not mentioned, which could limit some users’ preferred communication methods. The absence of a phone number and specific details about response times are noticeable gaps.
Live chat’s availability around the clock is a strong point, especially for urgent queries. It’s not clear if this option is accessible for unregistered users, which could be a consideration for potential new members.
| Support Method | Availability | Average Response Time |
| Live Chat | 24/7 | Not specified |
| 24/7 | Not specified | |
| FAQ | 24/7 | Immediate |
| Phone Number | Not Available | N/A |
Understanding the importance of real user feedback, we have comprehensively analysed reviews and ratings from various reputable sites such as Trustpilot, AskGamblers, Sitejabber, Casino.Guru, Casinomeister, and more. This exploration offers potential users a balanced view, highlighting both the triumphs and challenges faced by players at 21 Bets Casino.
21 Bets Casino has a presence on Casino Guru, where it has been evaluated for its safety index and overall user satisfaction. The board has been assigned a rather low safety index of 6.6/10, indicating concerns about its reliability and fairness. This rating reflects the amalgamation of various factors, including player complaints, license authenticity, game genuineness, customer support quality, and more. Despite being part of a group of related casinos, 21 Bets Casino’s revenue scale suggests it might struggle with large payouts. Notable is the presence of one significant complaint that has negatively impacted its reputation, alongside criticisms related to unfair bonus terms and conditions and restrictive win limits, both daily and lifetime. Customer support has been flagged as slow, affecting the overall player operation.
Over at AskGamblers, 21 Bets Casino showcases a CasinoRank of 0 and has received a player rating of 6 based on 4 reviews. Positive feedback highlighted the ease of cashing out and the provision of regular updates during the withdrawal process, praising the simple verification procedure. However, the negatives cannot be overlooked. Criticisms include a high wagering requirement on the welcome offer, a lack of popular games, and reported delays in withdrawal time beyond the promised period. Despite these concerns, some players have noted satisfactory interactions with the live chat support, reflecting a mix of observations.
21 Bets Casino, established in 2012 and operated by ProgressPlay Limited, stands out for its large game selection, involving bonuses and mobile responsiveness. However, it’s crucial to weigh these strengths against concerns regarding withdrawal processes and customer support responsiveness. The casino offers a significant welcome bonus, but the absence of a no-deposit bonus and the high wagering requirements may deter some players. Its commitment to player safety and various gaming portfolio are commendable, yet the mixed feedback on customer service and withdrawal delays indicate areas needing improvement.
For Canadian players seeking a variety of games and substantial bonuses, 21 Bets Casino could be a match, especially for those prioritizing mobile play. Yet, potential users should consider the mixed reviews on service and withdrawals.
What makes it unique:
Our balanced evaluation gives 21 Bets Casino a 3 out of 5 rating. It has room to improve, especially in customer involvement and transaction transparency.
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Information on exclusive games at 21 Bets Casino wasn’t directly available. However, casinos often feature unique titles or games available only on their board. For specifics, visiting their game library or contacting customer support can provide accurate and up-to-date information.
If you forget your Username and Password at 21 Bets Casino, contact their customer support directly. They will guide you through the recovery process, making sure you regain access to your account with appropriate security checks
Players in Canada can typically use CAD at 21 Bets Casino, along with other major currencies. For a comprehensive list of accepted currencies, reviewing the casino’s banking or FAQ section, or contacting customer support, is advisable.
To acquire 21 Bets promo codes or a bonus code, regularly check their promotions page. Additionally, subscribing to their newsletter can provide direct access to exclusive offers. Keep an eye on your email for personalized promotions and codes that improve your gaming exposure.
To delete your 21 Bets Casino account, you should contact their customer support team directly. Provide a valid reason for account closure, and follow their guided procedure. This assures a secure and confirmed deletion of your account and personal data.
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